Telehealth Boosts Access to Care in MA, But Access Gaps Remain
In a study of 1.8 million patients in Massachusetts, researchers found that barriers to telehealth access and utilization included the lack of a usual source of primary care, lack of internet connectivity and devices along with the lack of understanding of how to use technology. In pursuit of equitable telehealth delivery, the report's recommendations included developing statewide standards for technology that deliver telehealth while considering technical and inclusivity elements, supporting the translation of patient portals and communications into languages other than English, supporting clinician training in the delivery of private and medically appropriate telehealth resources, and promoting payment models that support engagement with primary care. Read more here.