Telehealth: A Quarter-Trillion-Dollar Post-Covid-19 Reality?

McKinsey researchers reviewed the progress of telehealth since the initial COVID-19 spike to assess implications for the future of telehealth and virtual care. Some findings include:

  • Telehealth utilization has stabilized at levels 38X higher than before the pandemic. 

  • Similarly, consumer and provider attitudes toward telehealth have improved since the pre-COVID-19 era.

  • Some regulatory changes that facilitated expanded use of telehealth have been made permanent,

  • Investment in virtual care and digital health more broadly has skyrocketed, and

  • Virtual healthcare models and business models are evolving and proliferating.