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News & Events

Northeast Regional Telehealth Conference

Thursday, September 23, 2021
8:00 am2:30 pm

The Northeast Telehealth Resource Center (NETRC) is excited to announce our return to in-person annual conferences, and are pleased to invite you to participate in the 7th annual Northeast Regional Telehealth Conference to be held on September 23-24, 2021 in Manchester, New Hampshire (Doubletree by Hilton, Manchester Downtown). The event will follow the social distancing protocols necessary, but will have the same fun & content packed agenda you’ve come to expect at a NETRC conference; 2 days packed full of information and use cases across the telehealth spectrum! Stakeholders from across the eight-state NETRC region (New England, New Jersey, and New York) and beyond will share telehealth best practice and innovation, network with colleagues, and identify opportunities to advance telehealth. Join us for this year’s event, which focuses on Refueling for Sustainability. HOSTED BY NORTHEAST TELEHEALTH RESOURCE CENTER

Medicaid & Telehealth Data Collection: Surveys, Studies & Advisory Groups

Friday, September 24, 2021
1:00 pm2:00 pm

COVID-19 has spurred Medicaid programs to expand their telehealth policies. It has also encouraged them to examine the effects and impacts of such policies and engaging stakeholders more often than before. Learn about the efforts some Medicaid programs have made in collecting data and working with other groups as they work on solidifying the next steps in their telehealth policy development. HOSTED BY NATIONAL POLICY CENTER – CENTER FOR CONNECTED HEALTH POLICY

UMTRC – You Can Lead A Horse To Water, But What If They Don’t Know How To Drink?: Customer Technical Support In Virtual Care

Wednesday, September 29, 2021
11:00 am12:00 pm

Speaker Ally Hunter, Virtual Care Consultant for Henry Ford Health System, recently joined the Virtual Care team back in April 2020. She serves as a strategic advisor and partner to project champions, driving implementation efforts and supporting adoption efforts. With telemedicine becoming a standard offering to patients, customer technical support is vital to the long-term adoption and success of virtual visits. Digital literacy levels vary among our customers. This spectrum of technology knowledge and comfortability impacts both the patient/caregiver and provider experience with virtual care. Learning Objectives include: Introduction to technical customer communication/education/support; Provide a strategy template and considerations for customer technical support (both inbound/outbound); Provide real life customer support journey through the eyes of an integrated Health System, overview of where we have been, where we are now, and where we’re going. HOSTED BY UPPER MIDWEST TELEHEALTH RESOURCE CENTER